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Rhonda Armstrong Rhonda began her career with KTC working in the Operator Services Department. From there she moved to Data Processing, and then was promoted to the position of Revenue Accounting Manager. Over time, Rhonda has held the positions of Customer Service Department Manager and Regulatory Manager, followed by a significant promotion to Operations Manager, overseeing all department managers and staff. Recently, in December of 2004, Rhonda was named Vice President of Operations for Kerman Telephone Co., the first non-family member to ever be given an executive level title. She has literally given her time, efforts, and energy to every single department within the organization. While she was climbing the ladder of success within the company, Rhonda was also diligently working to complete her education. She received her Bachelor’s degree from the University of Phoenix, and in 2004, she obtained her Executive MBA from Fresno State University. Even in the midst of a challenging career and a pursuit of higher education, Rhonda found the time to be an active citizen in the community, serving as Planning Commissioner for the City of Kerman, and as a board member for the Kerman Chamber of Commerce. All the while, Rhonda served on various CTA (California Telephone Association) committees, including serving as Chairperson of the CTA Carrier Relations committee. Rhonda’s greatest professional accomplishment is evident when you examine her history with Kerman Telephone Co. ~ she has proven that anything is possible with hard work, determination, and a supportive family of colleagues. |
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How am I billed?• Charges for local service and deregulated equipment are billed one month in advance.  How do I make payments?Payment may be made via mail or in person at our office located at 811 S. Madera Avenue. When paying in person, save time by providing both portions of your bill. We do not accept credit card payments at this time. Acceptable forms of payment include cash (only when paying in person), check, or money order. Please note that there is a return check charge for all returned checks. If you have any questions regarding any portion of your bill, please contact your service representative. When is my bill due?Your payment due date is 15 days after the date printed on the front of the bill. If payment is received after due date, it will be considered "past due" and a late charge will be assessed. Kerman Telephone Co. will provide you a 5-day written notice before suspending your service for non-payment. What if my service is suspended for non-payment?If your service is suspended for non-payment all charges must be paid, including current charges, past due charges, and any additional deposit requirements. Additionally, there is a fee to restore service. How do I dial internationally?To dial international station to station calls you will need to dial: For operator assistance, dial 00. For country codes and additional dialing information, please refer to the Kerman Telephone Co. phone book or dial 00. What services do you offer for the physically impaired?We offer a variety of products for the physically impaired. To qualify for these services you must: Products for the hearing impaired: Products for people with speech impairments: Products for the vision impaired: Products for the deaf and blind: Products for people with motion impairments: Other services: For complete information, contact a customer service representative. What is Teen Service?Teen Service - Know who the call is for before you answer the phone. With Teen Service, you can have two telephone numbers assigned to the same line. Each number has a distinctive ring, so you can assign a number solely to the children. Or, you can assign a separate number to your home business and one to the family. Monthly Rate: Residence $5.00, Business $7.50. How do I use Call Waiting?Call Waiting - Lets you know someone else is calling when you’re using the telephone. You hear a beep tone. IF you ignore the first beep, there will be a second one in ten seconds. The party calling you hears only the normal ringing. How to use it: 1. If you hear a beep and want to end the first call, hang up. Your telephone will immediately ring with the second call. 2. To answer the second call, press and release the receiver button quickly. The first call will be put on “hold” and you will be connected to the second call. 3. To return to the first call, press and release the receiver button again. You can switch back and forth between the two calls as often as you want.Monthly Rate: Residence $3.00, Business $5.00. How do I cancel Call Waiting?Cancel Call Waiting - If you now have the Call Waiting Feature on your line and you wish to make a call without interruption, you may deactivate call waiting by dialing *70, wait for the special dial tone and then place your call. Call Waiting will automatically be reactivated upon disconnection of the call. How do I use Call Forwarding?Call Forwarding - Lets you transfer your incoming calls to any telephone you can direct dial without operator assistance. How to use it: 1. To forward calls from a rotary dial telephone, dial 72 and wait approximately 5 seconds for dial tone. From Telephones with a Touch-tone service, dial *72, then listen for two short tones. 2. Dial the number that will be accepting your calls and you will hear normal ringing. Call forwarding is in effect when the third party answers. At that time, you can tell them that they will be receiving your calls. 3. If the line is busy, or there is no answer, hang up and repeat the first two steps. No answer is required to establish call forwarding on the second attempt. 4. To Cancel Call Forwarding from a rotary telephone dial 73, then wait approximately 5 seconds for two beeps and a dial tone. From Telephones with touch-tone service, dial *73, wait approximately 45 seconds for two beeps and a dial tone. NOTE: While your phone is forwarded, your telephone rings briefly each time your number is dialed. You cannot answer the phone, but the ring is a reminder that call forwarding is still in effect. If you forward your calls outside your local calling area, you will be charged for any calls forwarded from your number to the distance number. While calls are being forwarded, you can still make outgoing calls. Monthly Rate: Residence $3.00, Business $5.00 How do I use Three-Way Calling?Three-Way Calling - This service lets you add a third party to your existing conversation without operator assistance. Three-Way Calling can be used whether you have received or have placed the first call. How to use it: 1. Press and release the receiver button to put your call on “hold”. You will hear three beeps, then a dial tone. 2.Dial the third party’s phone number. You can talk to them before including the original caller. 3. To begin three-way call, press and release the receiver button. All three parties will now be on the line. (if the line is busy, or there is no answer, you can press and release the receiver button to return to the original call.) NOTE: If the original party hangs up, you can add another third party by repeating steps 1,2,3. To disconnect the third party, press and release the receiver button twice. Your line is now clear to add a different party by repeating steps 1, 2, & 3. Monthly Rate: Residence $3.00, Business $5.00. How do I use Speed Calling?Speed Calling - This service lets you call frequently called numbers by dialing only one or two digits. Speed Calling is available in either 8 or 30 number capacities. These numbers can be either local or long distance. To Enter or change a Speed Calling list on 8 or 30 numbers: 1. Select a one digit code (number 2 through 9) for Speed Calling –8. Select a two-digit code (20 through 49) for Speed Calling-30. 2. Dial 74 for Speed Calling-8, or 75 for Speed Calling-30. Listen for a dial tone. 3. Dial the code you have selected, then the complete phone number it will represent. Be sure to dial the number as you would normally place the call including the area code if different from your own. Two beeps will confirm your entry. 4. To a call number selected for Speed Calling, simply dial the one—or two –digit code you have selected. If you have a touch-tone phone, press the # button to save additional time. NOTE: It is helpful to keep a list of your speed Calling Numbers on hand. Eight Code: Monthly Rate: Residence $2.00, Business $3.50. Thirty Code: Monthly Rate: Residence $3.50, Business $5.00. How do I use Call Return?Call Return (*69) - This is an incoming call management feature that allows subscribers to automatically recall the telephone number of the last incoming call. This applies whether the incoming call was answered or unanswered. Any long distance charges associated with the call will apply. *69 to Activate. *89 to Cancel. How to use it: 1. Lift the handset and listen for a normal dial tone. 2. If you were already on the phone and ignored a call waiting tone, press and quickly release the “switch hook”. 3. Press *69. Your call will go through like a normal call. Monthly Rate: Residence and Business $0.75 each with a monthly cap of $6.00. How do I use Automatic Call Back?Repeat Dialing (Automatic Call Back) - This is an outgoing call management feature that allows subscribers to have the telephone company switch redial the last number called from their station. This applies regardless of whether the last call was answered, unanswered, or encountered a busy tone. The system monitors the calling and called line and attempts to connect the call for up to 30 minutes. The activation of the feature can be cancelled by the customer when desired. *66 to activate or *86 to cancel. How to use it: 1. When you hear a busy signal, press and release the “switch hook”. Listen for a special tone. 2. If you’ve already hung up, lift the handset and listen for the normal tone. 3. Press *66. 4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes. 5. A special callback ring alerts you if the line becomes free (some phones ring normally). 6. Lift the handset to automatically place the call. Monthly Rate: Residence and Business $0.75 each with a monthly cap of $6.00. How do I use Priority Ringing?Priority Ringing (Distinctive Ringing / Call Waiting) - This is an incoming call management feature that allows subscribers to define a list of calling DN’s that provide the subscriber with special incoming call features. Any incoming calls on this list are indicated by a distinctive ring pattern or distinctive call waiting tones, if applicable. Terminating calls from telephone numbers which are not on the list, or which cannot be identified, are given the standard treatment. *61 to update list, activate, or deactivate. How to use it: 1. Lift the handset and listen for a dial tone. 2. Press *61. 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are stored in your list. 4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently OFF) or OFF (if it is currently ON). Monthly Rate: Residence $3.00, Business $5.00. How do I use Selective Call Forwarding?Selective Call Forwarding - This allows subscribers to have certain terminating calls forwarded to a designated remote directory number. This activity occurs whenever a call is received from a number that has been indicated on a list of numbers. Terminating calls from telephone numbers which cannot be identified, or have not been indicated on a list, are given standard treatment. *63 to update list, activate or deactivate. How to use it: 1. Lift the handset and listen for a dial tone. 2. Press *63. 3. Listen for an announcement telling you whether the feature is currently stored in your forward list. 4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently OFF) or OFF (if it is currently ON). Monthly Rate: Residence $3.00, Business $5.00. How do I use Selective Call Rejection?Selective Call Rejection - This allows subscribers to define a list of calling DNS to be screened. Any calling numbers on this list are routed to announcements and rejected. All other calls are treated normally. The calling party on the rejection list receives an announcement that the call is not presently being accepted by the called party. *60 to update list, activate, or deactivate. How to use it: 1. Lift the handset and listen for a dial tone. 2. Press *60. 3. Listen for an announcement telling you whether the feature is currently stored in your forward list. 4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently OFF) or OFF (if it is currently ON). Monthly Rate: Residence $3.00, Business $5.00. How do I use Selective Call Acceptance?Select Call Acceptance - This allows subscribers to define a list of calling directory numbers that will be accepted. Any calling numbers not on this list are routed to announcements and rejected. The calling party not on the acceptance list receives an announcement that the call is not presently being accepted by the called party. *64 to update list, activate, or deactivate. How to use it: 1. Lift the handset and listen for a dial tone. 2. Press *64. (on a rotary phone, dial 1164). 3. Listen for an announcement telling you whether the feature is currently stored in your forward list. 4. Follow the voice instructions and dial 3 to turn the feature ON (If it is currently OFF) or OFF (if it is currently ON). Monthly Rate: Residence $3.00, Business $5.00. How do I use Anonymous Call Rejection?Anonymous Call Rejection - This feature allows subscribers with or without caller identification services to reject calls for which the calling number display information has been intentionally blocked. Only calls for which the information has been blocked are rejected. Rejected calls are sent to an operating company announcement. *77 to activate or *87 to deactivate. How to use it: 1. Lift the handset and listen for a dial tone. 2. Press *77. 3. Listen for a confirmation tone or announcement. 4. Hang up. Monthly Rate: Residence $3.00, Business $5.00. How do I use Call Trace?Call Trace (Customer Originated Trace) - This allows subscribers to initiate a trace on the last incoming call by dialing an activation code. The call is traced automatically, and the printout of the origination DN and the time the call was made is forwarded to a predetermined location, not to the subscriber. The subscriber then contacts the telephone company or law enforcement agency to determine further action. *57 to Activate. How to use it: 1. When you get a nuisance call, press and quickly release the “switch hook”. Listen for a special dial tone. 2. If you’ve already hung up, just lift the handset again, and listen for your normal dial tone. 3. Press *57. 4. Listen for the confirmation announcement the call has been traced.5. Hang up. 6. The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we’ll provide that number to the local authorities. Monthly Rate: Residence and Business $4.00 each with a monthly cap of $12.00. How do I use Caller ID?Caller ID (Calling Number Delivery) - This allows customers to receive the calling number on incoming calls. The number is delivered to the called party’s customer premises equipment in the interval between the first and second ring. The calling number remains for the duration of the call and can be viewed from the display on the customer’s equipment. How to use it: 1. When you receive a call, wait until your telephone completes the first ringing cycle. 2. The telephone number of the person calling you will automatically appear on your display screen. 3. If you choose to answer the call, the number will remain on the screen until you or the caller hangs up. Monthly Rate: Residence $4.00, Business $6.00. What is Voice Mail?• Voice Mail works much like an answering machine. Voice Mail gives you two basic ways to send and receive messages: Standard Features: Optional Features: How do I access my voice mailbox?1. Dial 846-4901 Then Either: How do I access my sub-mailbox?1. Follow step 1 from above. How do I set-up my mailbox?• Press 1: Greeting options (you can disregard this step if you choose to use the default greeting). How do I change or record my mailbox greeting?• Press 1 - Greeting options. How do I change my mailbox password?• Press 2 Change your password: Change your password. How do I retrieve messages?3 options in message retrieval menu: 85 How do I listen to messages?• Press 1 - Play or re-play message. |
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