Residential Services

New Service
To establish new service please bring the following information to our office, located at 811 S. Madera Avenue, Kerman:
• Your complete address
• Your previous telephone service
• Your credit information
• Your identification
• A telephone number where you can be reached until your new service is installed

We may require a deposit:
• If you are a new residential customer with Kerman Telephone Co.
• If you have previously had an unsatisfactory payment record

Rates for Kerman and Biola

Custom Calling Features
Choose more than one Custom Calling Feature and receive the Multiple Feature Discount Plan, per line:

Custom Calling Features Description:

Teen Service: Know who the call is for before you answer the phone. With Teen Service, you can have two telephone numbers assigned to the same line. Each number has a distinctive ring, so you can assign a number solely to the children. Or, you can assign a separate number to your home business and one to the family. Monthly Rate: $5.00

Call Trace *57, Call Return *69, Repeat Dialing *69
(Blocking pay per use features): Customers may request blocking, free of charge, so no one can activate these pay-per-use features. There is a one time charge of $5.00 to remove the block. The cost per Call Trace is $4.00 with a monthly cap of $12.00. The cost per Call Return (*69) and Repeat Dialing is $0.75 with a monthly cap of $6.00.

900/976: There is no charge to add 900/976 Blocking, but there is a $5.00 charge to remove 900/976 Blocking on each line.

Call Waiting: Monthly Rate: $3.00

Cancel Call Waiting: *70: Free of charge

Call Forwarding: *72: $3.00

Three-Way Calling: Monthly Rate: $3.00

Speed Calling: Eight Code: Monthly Rate: $2.00. Thirty Code: Monthly Rate: $3.50

Call Return (*69): Monthly Rate: $0.75 each with a monthly cap of $6.00.

Repeat Dialing (Automatic Call Back): Monthly Rate: $0.75 each with a monthly cap of $6.00.

Priority Ringing (Distinctive Ringing / Call Waiting): Monthly Rate: $3.00

Selective Call Forwarding: Monthly Rate: $3.00

Selective Call Rejection: Monthly Rate: $3.00

Selective Call Acceptance: Monthly Rate: $3.00

Anonymous Call Rejection: Monthly Rate: $3.00

Call Trace (Customer Originated Trace): Monthly Rate: $4.00 each with a monthly cap of $12.00.

Caller ID (Calling Number Delivery): Monthly Rate: $4.00

Voice Mail

Deposits
Deposit amounts are based on twice the average monthly billing for residential customers in the Kerman Exchange.

Deposits are reviewed after 12 months of service. If service has not been suspended during that period for non-payment, your deposit will be refunded, plus interest. Refunds are applied to your bill. If satisfactory credit has not been established, the deposit will be held.

Move or Change Service
To move or change your existing service, please call your service representative at (559) 846-9311.

All changes, except disconnection or termination of certain options, will require a service charge. The fee amount is dependant on the type of change requested. Your service representative can quote the charges at the time of your request.

Installation Rates
Installation rates are based on the amount of work necessary to install phone service. The scope of work is dependant on both the type of service ordered and the facilities where it will be installed.

There are several steps required to connect new service. Not all installations require each step. You will be charged for only the work required to connect your service.

How am I billed?
Charges for local service and deregulated equipment are billed one month in advance.

Charges for repair, moves or changes are billed immediately after completion.

Payment may be made via mail or in person at our office located at 811 S. Madera avenue. When paying in person, save time by providing both portions of your bill.

Acceptable forms of payment include cash (only when paying in person), check, or money order. Please note that there is a return check charge for all returned checks.

If you have any questions regarding any portion of your bill, please contact your service representative.

If there are any difficulties obtaining an answer to your billing questions, please request to discuss with a supervisor.

If the supervisor cannot help you and you believe you are being billed incorrectly, the amount of the bill should be deposited with:
California Public Utilities Commission
State Building
San Francisco, CA 94102

Contacting the California Public Utilities Commission will avoid discontinuance of service. Make remittance payable to the California Public Utilities Commission, and attach the bill and a statement supporting your belief that the bill is not correct. The commission will review the basis of the billed amount and make disbursements in accordance with its findings.

Learn more about understanding your bill.

Late Payments
Your payment due date is 15 days after the date printed on the front of the bill. If payment is received after due date, it will be considered “past due” and a late charge will be assessed.

Kerman Telephone Co. will provide you a 5-day written notice before suspending your service for non-payment.

If your service is suspended for non-payment all charges must be paid, including current charges, past due charges, and any additional deposit requirements. Additionally, there is a fee to restore service.